Lead CRM and Digital Journeys (m/f/d)

Permanent employee, Full-time · Garching bei München

Your tasks
As our Lead CRM and Digital Journeys (m/f/d) you will be designing, automating, analyzing and optimizing the touchpoint journey and experience for our customers and other audiences through various channels of market and brand communication, in alignment with and supporting of relevant internal stakeholders
Join us in our vision of making cancer misdiagnosis a thing of the past – sample by sample.

  • You coordinate with key stakeholders (marketing team, sales, customer success, operations and legal) for the implementation and integration of the CRM system
  • You consult stakeholders on digital regarding customer lifecycle
  • You have the ownership of the CRM system and the tactical implementation project, therefore you educate and support all areas of the organization including Sales, customer success, and marketing on CRM and automated communication
  • You perform analysis on the customer database, translating data into actionable insights and strategic recommendations that help the revenue generation teams to reach their KPIs
  • You envision new marketing approaches and channels to reach and engage key audiences
  • You drive efforts to integrate 3rd party and internal tools with our central marketing automation platform from evaluation to implementation
  • You collaborate closely with technical teams, marketing stakeholders and counterparts to deliver solutions
  • You improve processes and productivity, and make recommendations to support an organization scaling at rapid pace
  • In depth working experience and proven track record on MA or CRM operations and understanding of the journey building and CRM strategies
  • Deep knowledge on email marketing, audience segmentation and consumer journey building
  • Experience with CRM system (Hubspot preferably)
  • Strong communication skills especially with excellent English
  • High level of accuracy , coordination and project management skills
  • Passion to work with customer journey and automate the processes
  • Team lead experience
Why inveox?
  • To the Top: At inveox, we don't see our employees as resources, but as talents! That's why we offer you many opportunities for personal and professional development
  • Work-Life-Harmony: We support you in achieving the best performance through flexible working time models and a home office option
  • Learn & Grow: In addition to support within and outside your team, you will receive regular feedback and personal coaching as well as methodical and practical training to promote your professional growth
  • Team Spirit: You can look forward to team lunches and barbecues in the warm months, fitness sessions together, a Christmas gathering, a summer party, and lots of team events
About us
Whether it is attention to the detail of two perfectly interlocking gears or the enthusiasm with new technology to change the customer's world -everyone has its own drive. Nevertheless, we all have a desire to make Cancer diagnoses more reliable and faster, whether from personal experience or simple devotion to the underlying technology. Every day one step closer to our goal.
Your application
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